As we know in Remedy ITSM has a feature to upload attachment file, we can upload attachment file either form SRM, Incident or Change form. When we upload an attachment, sometimes attachmentâs name on file is not representing the value of file or maybe file name is contained the sensitive data, so we need to […]
Continue readingTag Archives: SmartIT
BMC Smart Reporting Audits
Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]
Continue readingCross Launch ticket in SmartIT from Digital Workplace Universal Client (MyIT)
You may have come across a use case where you wanted to cross launch a ticket in SmartIT from DWP (MyIT). This is one of the common requests especially when some of your business users wanted to view more details such as Notes while approving a change request. Even though user can approve the change […]
Continue reading