You may have come across a use case where you wanted to cross launch a ticket in SmartIT from DWP (MyIT). This is one of the common requests especially when some of your business users wanted to view more details such as Notes while approving a change request. Even though user can approve the change […]
Continue readingTag Archives: inok systems
ServiceNow for the Financial Services Industry Part 2
Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are: Contact Centre Complaints / Service Quality Compliance Finance Policy Service / Financial Services Consultant Service These departments have a high inter-department operability […]
Continue readingTrack-IT! 2018 R2 is now released! With more intuitive, modern, powerful new platform
BMC Software has announced the General Availability of Track-IT! 2018 R2. The new version of Track-It! is built on a completely new platform that offers a full web client experience on supported browsers. The features from the previous version have been greatly enhanced in the new Track-It platform and many more features have been added. […]
Continue readingSLAs – Why the need for it.
Service Level Agreements – SLAs simply put, are just documents that define and collect the quality levels agreed between parties in hiring outsources services. Recently, SLAs has experienced an important upturn to particularly define terms and contracts for IT services. With SLAs, it has greatly contributed to good practices and excellence in delivering third-party services […]
Continue readingCustomer Service Management Application Plugins
Customer Service Management (CSM) is a application built on SNOW platform which enable you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets. Below are steps […]
Continue readingWhat’s New in Remedy 18.05?
BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]
Continue readingRemedy Server Automated Scheduled Logging
We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog I’m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]
Continue readingServiceNow for the Financial Services Industry Part 1
During Inok’s 18 years in the ITSM landscape of Singapore, we are pleased to have helped numerous organisations within the Financial Services Industry strengthened their processes, improved the efficiency and visibility of their IT and business operations. Inok Systems is now a certified ServiceNow Sales and Services partner and using our strong domain knowledge in […]
Continue readingAsset Management Best Practices
Managing assets can be a challenge when your company grows.
Continue reading