ServiceNow provides access to instances through a set if RESTful APIs. Here is one tip on how to use a GET request to obtain display values for reference fields in ServiceNow. Use case: Given the sys_id of a user in ServiceNow, you want to know the name of the department the user belongs to. […]
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Using Advanced Reference Qualification in Catalog Variables
In this blog I’m explaining however we can use reference qualification dynamically. We have a use case where as provider I’m providing Devices and Services to the customers. Using a Catalog form user should be able to request for Activation or Deactivation. Basically forms remains same only difference that based on the request type I […]
Continue readingTurn of the Year
As vast swathes of the corporate world wound down their activities in December and re-emerge with renewed vigor in January as we speak, we at Inok Systems have not stopped putting our shoulders to the wheel. We have kept at it because some of our partners have presented additional business demands that we were eager […]
Continue readingHow to Fill Blank Cells in Excel with Value from Above
Sometimes our customers give some incomplete data in Excel where only has header but with blank cells below, example as below Region Employee Items Central Jones Binder Pen Pen Set East Anderson Binder Pen Set Chan Binder Pin Set West Smith Binder Desk Pen Pen Set Of course this format is understandable by human, […]
Continue readingWhat’s new in Control-M 9.0.18
What’s new in Control-M 9.0.18 From now on (v9.0.18), Control-M will receive major updates yearly. Along with this release the following new/enhancements are released. In-Place Upgrade – Less downtime on upgrading Control-M/Enterprise Manger (EM) and Control-M/Server Control-M 9.0.18 now supports and compatible with version 9 clients. Some new features introduced in v9.0.18 may not work. […]
Continue readingCommon ITOM (Discovery) Implementation Project Pain Point – Part 2
When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline. Discovery tools are not perfect. Especially when it comes to discovering new device type (in-house developed). So be clear on explaining the possibility on discovering these devices. In Discovery process, minimum […]
Continue readingWMI Access for Non-Admin Accounts
Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account. 1.Enable WMI […]
Continue readingCommon ITOM (Discovery) Implementation Project Pain Point – Part 1
When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline. Understand the environment Clearly define the scope and expected outcome and exit criteria Don’t accept bigger scope (like 100’s of servers). If needed split it into multiple phases Involve customer to […]
Continue readingBMC Smart Reporting Audits
Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]
Continue readingServiceNow Partner Summit 2018 Singapore
Inok Systems attended ServiceNow Partner Summit 2018 in Singapore and the event was a great session to keep us partners up to date on the latest programs available as well as the road map ahead. It was also my pleasure and honour to share with the partners around the region on the Financial Services Industry […]
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