List all current Outages on SmartIT

As we know that on Remedy, an Incident can be attached with outages. But unfortunately unlike midtier, SmartIT does not allows you to search the outages by yourself. Instead of giving us the function to do it, the system use Summary fields to compare the Incident and the Outages then list down all those that […]

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How to warning or info for attachments section in Remedy ITSM

It is often customer requirements to have some instruction or note to the added in the attachment fields so that users do not provide any personal data to the ticket. This blog explains how to add such instructions via creation custom CSS file. MyIT 3.3 to 18.08 %TOMCAT_HOME%/webapps/tenant-custom-res/000000000000001/style-myit.css Add the following contents to the css […]

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Remedy Management Console – Part 3

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first and second parts of this three-part blog series, we have covered the overview of this new console […]

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Remedy Management Console – Part 2

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first part of this three-part blog series, we have covered the overview of this new console and touch […]

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Remedy Management Console – Part 1

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. Overview An administrator user can access this console by accessing Remedy Management Console > AR System Server Group Console. When […]

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How to prevent ServiceNow Update Set Migration error: Cannot commit Update Set – Update scope id is different than update set scope id ‘global’

There are times were we have to work with multiple application scopes in ServiceNow. There are usually no problems with this. But a problem might arise during the migration of update sets to another instance (for example from UAT to Prod). The following error might be encountered: Cannot commit Update Set – Update scope id […]

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What’s New in BMC Helix Remedyforce Winter 19

BMC Helix Remedyforce Winter 19 has been released! In this blog, we will cover about the key enhancements within this release. CMDB Enhancement New page control in Remedyforce CMDB. User able to quickly see the total record count and number of page and will be able to set how many record to be displayed per […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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