How to warning or info for attachments section in Remedy ITSM

It is often customer requirements to have some instruction or note to the added in the attachment fields so that users do not provide any personal data to the ticket. This blog explains how to add such instructions via creation custom CSS file. MyIT 3.3 to 18.08 %TOMCAT_HOME%/webapps/tenant-custom-res/000000000000001/style-myit.css Add the following contents to the css […]

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Remedy Management Console – Part 3

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first and second parts of this three-part blog series, we have covered the overview of this new console […]

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Remedy Management Console – Part 2

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first part of this three-part blog series, we have covered the overview of this new console and touch […]

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Remedy Management Console – Part 1

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. Overview An administrator user can access this console by accessing Remedy Management Console > AR System Server Group Console. When […]

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What’s New in BMC Helix Remedyforce Winter 19

BMC Helix Remedyforce Winter 19 has been released! In this blog, we will cover about the key enhancements within this release. CMDB Enhancement New page control in Remedyforce CMDB. User able to quickly see the total record count and number of page and will be able to set how many record to be displayed per […]

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What’s new in Control-M 9.0.18

What’s new in Control-M 9.0.18 From now on (v9.0.18), Control-M will receive major updates yearly. Along with this release the following new/enhancements are released. In-Place Upgrade – Less downtime on upgrading Control-M/Enterprise Manger (EM) and Control-M/Server Control-M 9.0.18 now supports and compatible with version 9 clients. Some new features introduced in v9.0.18 may not work. […]

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WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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