As we know in Remedy ITSM has a feature to upload attachment file, we can upload attachment file either form SRM, Incident or Change form. When we upload an attachment, sometimes attachment’s name on file is not representing the value of file or maybe file name is contained the sensitive data, so we need to […]
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Common ITOM (Discovery) Implementation Project Pain Point – Part 1
When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline. Understand the environment Clearly define the scope and expected outcome and exit criteria Don’t accept bigger scope (like 100’s of servers). If needed split it into multiple phases Involve customer to […]
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Managing assets can be a challenge when your company grows.
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