Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are:
- Contact Centre
- Complaints / Service Quality
- Policy Service / Financial Services Consultant Service
These departments have a high inter-department operability and processes span across these departments as well. Applications can be used as rapid deployment templates with slight adjustments to categories and workflows, we can expect onboarding time to be reduced to up to 40%.
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