Remedy Management Console – Part 3

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments.

In the first and second parts of this three-part blog series, we have covered the overview of this new console and touch upon the Server Group Configuration feature plus how to manage the processes. Here, we will cover another key functionalities when you work with Remedy on Server Group Configuration (which is highly recommended for production use)


Log Management (Logs > Log Management) allows you to centrally manage logs from multiple components which are part of the server group. This feature is leveraging on the existing Centralized Configuration and Server Information for logging capability.

You will be able to enable or disable logging for specific components and apply them on one, multiple, or all AR servers.

This feature is very useful to have especially when you need to capture log files for specific component like Filter and your setup is running on multiple AR application servers. Rather than enabling the log file and specifying the log path on each server individually, you can enable and activate all of them at one go and at the same time.

Second part of the Logs section, View Logs, is the continuation from the Log Management which focuses more on enabling or disabling logging. Once the logs are captured, you will be able to retrieve the log files using this section. Similar to the Manage Processes, this feature becomes extremely handy when you are in a company setup where it is not straightforward to access the server or file within the server.

Important thing to note is that this function will only be able to retrieve log files which are located in the db folder (i.e.: <BMC Remedy AR Install Path>/AR System/db).

Last part of the Logs is the Longest Running API/SQL which allows configuration of Server Statistics tab in Server Information form to be managed centrally for one or all servers in the server groups.

The Longest API Command and Longest SQL Command tables displays API Calls and SQL Operations records stored in Server Statistics: Longest APIs and Server Statistics: Longest SQLs forms respectively.

Wrap Up

Clearly there are more things can be done using this fairly new Remedy Management Console. Some of them which are not covered in this blog, you are most likely already familiar with. Still, there is no harm to review the extent of each component contributes to make life easier for a Remedy administrator. Cheers.


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