Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Automatically discover and capture information about the devices on your network so you can make better decisions with complete hardware, software and configuration data at your fingertips. Remote Control, Patch Management, Software Deployment and Software Compliance options are also available.
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.