IT can increase agility and lower costs by consolidating legacy tools into a modern, easy-to-use service management solution in the cloud


HR can consumerize the employee service experience with self-service portals and get the insights they need to continually improve service delivery.

Security Operations

Security can collaborate with IT to resolve real threats fast – using a structured response engine to prioritize and resolve incidents based on service impact.

Building Business Apps

Any departments can quickly build business applications to automate processes – with reusable components that help accelerate innovation.

Customer Service

Customer service can drive case volume down and customer loyalty up – by assessing product service health in real time and working across departments to quickly remediate service issues.