Hungry and humble. That’s one of our core values at ServiceNow and frankly, how I’ve always loved to work and learn. We don’t usually talk about this externally much (humble, right?) but I think it’s part of what makes ServiceNow a great place to work.
The belief that customer success is our success has been part of our DNA from our early days as an ITSM vendor. It’s still a core belief now that we’re a digital transformation leader providing the platform for our customers to create valued customer, employee and IT experiences with digital workflows. We know this is more than good business practice. Over time, it leads to recognition and new opportunities. Today, I am pleased to share that our focus on customer success has resulted in a Positive vendor rating by industry analyst firm Gartner.
Being evaluated in a Gartner Vendor Rating is a humbling moment for us. It’s the first time a third-party industry analyst has issued a report on ServiceNow, which we believe that asks this question: Do we have the vision, investments and capabilities it takes to be a strategic partner for digital transformation? (Spoiler alert: the answer is yes!)
We couldn’t have done this without our customers and partners. We don’t take that fact for granted. Digital transformation is a complex and multi-year journey for companies. Recognition as a trusted strategic partner is something we will work hard to earn every day.
For more about Gartner’s Positive Vendor Rating of ServiceNow, check out the full report here.