BMC Positioned as a Leader for the Fifth Consecutive Year in the Gartner Magic Quadrant for IT Service Management Tools

HOUSTON – August 21, 2018 – BMC, a global leader in IT solutions for the digital enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the fifth consecutive year in the August 16, 2018 Magic Quadrant for IT Service Management Tools.[1] BMC is positioned as having the furthest completeness of vision in the Leaders quadrant.

A complimentary copy of the full Gartner 2018 Magic Quadrant for IT Service Management Tools report can be accessed at

“For the fifth year in a row, BMC has been recognized by Gartner in the Leaders quadrant for our completeness of vision and ability to execute for IT Service Management Tools,” said Nayaki Nayyar, President, Digital Service Management at BMC. “We are continuing to deliver on our promise to help customers support the digital enterprise with mature and innovative capabilities. We believe our newly launched BMC Helix solutions offering extends our already industry-leading Service Management capabilities with unique cognitive intelligence and a flexible container architecture. This allows our customers to run on their choice of cloud.  With BMC Helix, enterprises can address the challenges they face managing and delivering IT and non-IT services across multi-cloud, multi-device, and omni-channel user experience – all delivered with the ease of a cloud service.  We look forward to continuing to provide innovative ITSM solutions that evolve rapidly to power today’s digital businesses.”

To learn more about BMC’s solutions for IT Service Management, including its new BMC Helix Cognitive Service Management (CSM) offering, visit

[1]Gartner, “Magic Quadrant for IT Service Management Tools,” by Kenneth Gonzalez, Rich Doheny, Chris Matchett, August 16, 2018. The report was formerly titled Magic Quadrant for IT Service Support Management Tools.