When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline.
- Discovery tools are not perfect. Especially when it comes to discovering new device type (in-house developed). So be clear on explaining the possibility on discovering these devices.
- In Discovery process, minimum 4 teams involved
- Project
- Infra
- Application
- Security
- Make sure all 4 teams are agreeing the method and ways discovery works. Without agreement, do not proceed.
- Involve respective teams early while implementing the discovery solution
- Do not take assumptions. Always highlight it and get it confirmed
- Highlight the risk early
- Always keep future in the mind while designing and implementing the solution.
- Be innovative
- Expect the unexpected things
- Keep yourself updated on Windows/Linux/Networking technologies