Customer Service Management (CSM) is a application built on SNOW platform which enable you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets. Below are steps […]
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ServiceNow for the Financial Services Industry Part 1
During Inok’s 18 years in the ITSM landscape of Singapore, we are pleased to have helped numerous organisations within the Financial Services Industry strengthened their processes, improved the efficiency and visibility of their IT and business operations. Inok Systems is now a certified ServiceNow Sales and Services partner and using our strong domain knowledge in […]
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