List all current Outages on SmartIT

As we know that on Remedy, an Incident can be attached with outages. But unfortunately unlike midtier, SmartIT does not allows you to search the outages by yourself. Instead of giving us the function to do it, the system use Summary fields to compare the Incident and the Outages then list down all those that […]

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How to warning or info for attachments section in Remedy ITSM

It is often customer requirements to have some instruction or note to the added in the attachment fields so that users do not provide any personal data to the ticket. This blog explains how to add such instructions via creation custom CSS file. MyIT 3.3 to 18.08 %TOMCAT_HOME%/webapps/tenant-custom-res/000000000000001/style-myit.css Add the following contents to the css […]

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Remedy Management Console – Part 3

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first and second parts of this three-part blog series, we have covered the overview of this new console […]

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Remedy Management Console – Part 2

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first part of this three-part blog series, we have covered the overview of this new console and touch […]

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Remedy Management Console – Part 1

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. Overview An administrator user can access this console by accessing Remedy Management Console > AR System Server Group Console. When […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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What’s New in Remedy 18.05?

BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]

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Remedy Server Automated Scheduled Logging

We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog Iā€™m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]

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