As we know in Remedy ITSM has a feature to upload attachment file, we can upload attachment file either form SRM, Incident or Change form. When we upload an attachment, sometimes attachment’s name on file is not representing the value of file or maybe file name is contained the sensitive data, so we need to […]
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A Free alternative to Zoom/Teamviewer/Webex, in view of Working From Home with the COVID-19 situation
Disclaimer: This is not a sponsored post or advertisement Google has a remote software that is relatively unknown compared to big names like Zoom, Teamviewer, Cisco Webex etc. It is called Chrome Remote Desktop. It is usable on a Computer and also Andriod/IOS devices. You will need a Gmail Account and Chrome browser to use […]
Continue readingDealing with Isolate Network
Since all of us who implement BMC Discovery has been dealing with an isolated network, there are two method that can be used to do scan these types of network. Standalone Scanning Tools Standalone scanning tools is an in-build function of BMC Discovery, where it is intended to be used for simulate the discovery of […]
Continue readingList all current Outages on SmartIT
As we know that on Remedy, an Incident can be attached with outages. But unfortunately unlike midtier, SmartIT does not allows you to search the outages by yourself. Instead of giving us the function to do it, the system use Summary fields to compare the Incident and the Outages then list down all those that […]
Continue readingCreating a query to search for records with certain unique value
Have you ever tried querying for a person’s profile record from a database to modify their information? Let’s say if the person has left the company and you would like to change the person’s profile status from “Active” to “Deleted”. It may sound like a simple task but what if you’re from a large organization […]
Continue readingHow to warning or info for attachments section in Remedy ITSM
It is often customer requirements to have some instruction or note to the added in the attachment fields so that users do not provide any personal data to the ticket. This blog explains how to add such instructions via creation custom CSS file. MyIT 3.3 to 18.08 %TOMCAT_HOME%/webapps/tenant-custom-res/000000000000001/style-myit.css Add the following contents to the css […]
Continue readingRemedy Management Console – Part 3
With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first and second parts of this three-part blog series, we have covered the overview of this new console […]
Continue readingRemedy Management Console – Part 2
With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. In the first part of this three-part blog series, we have covered the overview of this new console and touch […]
Continue readingRemedy Management Console – Part 1
With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. Overview An administrator user can access this console by accessing Remedy Management Console > AR System Server Group Console. When […]
Continue readingServiceNOW Data Separation
The need to securely segment data between groups, departments, or even locations is constant, even within IT organizations. What organization doesn’t have a particular group that is subject to extenuating compliance requirements that necessitate that their data remain hidden from the rest of the organization? As we delve deeper into the world of Enterprise Service […]
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