Remedy Management Console – Part 1

With the release of BMC Remedy 18.05, a new administrative console is introduced called Remedy Management Console. The existence of this particular console helps to simplify administration of Remedy especially in the Server Group environments. Overview An administrator user can access this console by accessing Remedy Management Console > AR System Server Group Console. When […]

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ServiceNOW Data Separation

The need to securely segment data between groups, departments, or even locations is constant, even within IT organizations. What organization doesn’t have a particular group that is subject to extenuating compliance requirements that necessitate that their data remain hidden from the rest of the organization? As we delve deeper into the world of Enterprise Service […]

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Is your fax system in compliance with current laws and regulations?

In light of recent changes in Cybersecurity and PDPA Laws as well as industry regulations, it’s time to look at fax more critically. There remain a number of industries where Fax communication is still necessary. The Legal, Finance, and Healthcare industries are examples. For organizations in such industries, the faxes carry business-critical information as well […]

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How to prevent ServiceNow Update Set Migration error: Cannot commit Update Set – Update scope id is different than update set scope id ‘global’

There are times were we have to work with multiple application scopes in ServiceNow. There are usually no problems with this. But a problem might arise during the migration of update sets to another instance (for example from UAT to Prod). The following error might be encountered: Cannot commit Update Set – Update scope id […]

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Cybersecurity @ Inoks

In my previous entry (“Turn of the Year”), I mentioned that we were working to provide services that would help fill massive gaps in the local IT landscape. If you have engaged with us recently, you probably would already have known about these offerings. In case you haven’t, you might have noticed a button on […]

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What’s New in BMC Helix Remedyforce Winter 19

BMC Helix Remedyforce Winter 19 has been released! In this blog, we will cover about the key enhancements within this release. CMDB Enhancement New page control in Remedyforce CMDB. User able to quickly see the total record count and number of page and will be able to set how many record to be displayed per […]

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Hide Tomcat version from the error message

Having default Tomcat configuration may expose sensitive information, which helps hacker to prepare for an attack the application. This article describes how to remove the version string from Tomcat HTTP error messages without repackaging the catalina.jar. Based on our experience the standard approach is unzip the catalina.jar and remove the version. Note: that all folder […]

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Using different Schedule for same SLA Definitions

A Service Level Agreement (SLA) definition may need to apply only during the business hours of an associated group or organization.   To define business hours, you need a schedule with entries for the working hours and exceptions for holidays. Since 8AM to 5PM in London is going to be 3AM to 12PM in New […]

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