Since all of us who implement BMC Discovery has been dealing with an isolated network, there are two method that can be used to do scan these types of network. Standalone Scanning Tools Standalone scanning tools is an in-build function of BMC Discovery, where it is intended to be used for simulate the discovery of […]
Continue readingAuthor Archive: Ravian
List all current Outages on SmartIT
As we know that on Remedy, an Incident can be attached with outages. But unfortunately unlike midtier, SmartIT does not allows you to search the outages by yourself. Instead of giving us the function to do it, the system use Summary fields to compare the Incident and the Outages then list down all those that […]
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Restart AR-Plugin without Restarting AR Service
o I’ve been in condition where my plugin suddenly become misbehave (well, it’s become weird in some points) and every time I raise a tickets to BMC they will suggest to restart the AR Service and everything went well again. But, there’s an issue with this solution. What if your user only has 1 AR […]
Continue readingBMC Remedy REST API vs SOAP
It’s been a while since Remedy REST API is being introduced to the public. Yet it becomes a top contender to SOAP when we are talking about web based integration between Remedy with some other 3rd party application.
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