It is often customer requirements to have some instruction or note to the added in the attachment fields so that users do not provide any personal data to the ticket. This blog explains how to add such instructions via creation custom CSS file. MyIT 3.3 to 18.08 %TOMCAT_HOME%/webapps/tenant-custom-res/000000000000001/style-myit.css Add the following contents to the css […]
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Hide Tomcat version from the error message
Having default Tomcat configuration may expose sensitive information, which helps hacker to prepare for an attack the application. This article describes how to remove the version string from Tomcat HTTP error messages without repackaging the catalina.jar. Based on our experience the standard approach is unzip the catalina.jar and remove the version. Note: that all folder […]
Continue readingUsing Advanced Reference Qualification in Catalog Variables
In this blog I’m explaining however we can use reference qualification dynamically. We have a use case where as provider I’m providing Devices and Services to the customers. Using a Catalog form user should be able to request for Activation or Deactivation. Basically forms remains same only difference that based on the request type I […]
Continue readingCross Launch ticket in SmartIT from Digital Workplace Universal Client (MyIT)
You may have come across a use case where you wanted to cross launch a ticket in SmartIT from DWP (MyIT). This is one of the common requests especially when some of your business users wanted to view more details such as Notes while approving a change request. Even though user can approve the change […]
Continue readingRemedy Server Automated Scheduled Logging
We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog I’m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]
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Convert TrueSight from default Remedy SSO Realm to a custom realm
Recently we had come across a situation where I have to convert the TrueSight Operations management v11 servers installed on a default RSSO realm ‘*’ to a custom realm.
Continue readingWhat’s New in TrueSight Operations v11.0
The new capabilities provide the diagnostic depth and breadth of coverage required to support the digital enterprise.
Continue readingWhat’s New Remedy ITSM 9.1 Service Pack 3
In this blog we are trying to summarize the enhancements available in the latest release of Remedy AR System, ITSM version 9.1.03.
Continue readingEffective Service Catalog
With Information Technology (IT) becoming an integral part of our lives, the services that it offers businesses or users is key to its success.
Continue readingRemedy Enhanced Data Access Model (v9.1)
As we all know the data access model prior to Remedy ITSM version 9.1 was based on the Company and there was no way to control the data access with in the same company. This data access was managed using the company fields on the application form allowing access to all members within a company.
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