BMC Helix Remedyforce Winter 19 has been released! In this blog, we will cover about the key enhancements within this release. CMDB Enhancement New page control in Remedyforce CMDB. User able to quickly see the total record count and number of page and will be able to set how many record to be displayed per […]
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BMC Smart Reporting Audits
Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]
Continue readingWhat’s New in Remedy 18.05?
BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]
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How to Change Report View in Smart Reporting
In Smart Reporting, after you have finished creating certain report, you may find out that you need to change the view to other view.
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Report Data Access based on User Profile in Smart Reporting (Part 2)
In the previous article (Report Data Access based on User Profile in Smart Reporting (Part 1)), we are talking about how to create the source filter. In this article, we will talk about how to apply the source filter to field in the View and create report to use that source filter. After creating the […]
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Report Data Access based on User Profile in Smart Reporting (Part 1)
In Smart Reporting, there is a feature called Source Filters in Smart Reporting. Using Source Filter, we can restrict user to view data based on the user’s profile for each report.
Continue readingRemedy Support Group Assignment Enhancement (9.1.02)
When a support group is created for a company, it is available for resolving the company’s tickets. However, configuring valid support groups for a company is necessary in the following scenarios:
Continue readingHow to Avoid Sending Report when No Data Retrieve in WebI Report
Do you have many scheduled WebI Report that sent out mail on regular basis? Are you running on SAP BOXI version before 4.2 SP3? Then you might realize that the scheduled report also sent out when the report is blank.
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