BMC Remedy ITSM Archiving

The Archiving feature available with BMC Remedy ITSM helps you to maintain system performance and to comply with record retention policies by providing a way to remove obsolete records from your production database using a regular, controlled, and predictable process.

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6 Steps for Effective Problem Solving in IT

1. Identify the issue Be a good listener and try to understand customer’s issue clearly, and ask yourself several question below: – What trigger the issue?– Is this issue specific to this customer, or happens to other customers as well– Is the issue is a known issue?– What is the impact of this issue to […]

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