Sometimes our customers give some incomplete data in Excel where only has header but with blank cells below, example as below Region Employee Items Central Jones Binder Pen Pen Set East Anderson Binder Pen Set Chan Binder Pin Set West Smith Binder Desk Pen Pen Set Of course this format is understandable by human, […]
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Customer Service Management Application Plugins
Customer Service Management (CSM) is a application built on SNOW platform which enable you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets. Below are steps […]
Continue readingChange Advisory Board (CAB) Workbench in ServiceNow
Service Now (SNOW) has new feature called CAB workbench which can help CAB Managers to plan, schedule, and manage CAB meetings using SNOW Change Management application.
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How to update a record that using picklist data type in Salesforce
You might have certain field in your forms that using picklist data type, for example in your form you have Location field which contains a picklist values (New York, London, Washington),
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How to Create Bucket Fields in your Report in Remedyforce
Bucket field lets you quickly categorize report records without the need to create formula or custom field in Salesforce object, when using bucket field you defined multiple categories that are used to group report value.
Continue readingHow to add / remove columns in RemedyForce Console
In RemedyForce console you will see a predefined columns show in the table as below
Continue readingSAP Business Object Business Intelligence 4.1 Issue and Solution on Windows 2012 R2
Below are some issues and how to troubleshoot SAP Business Object Business Intelligence 4.1 installation which I encountered so far.
Continue readingRemedyforce Summer 16 What’s New
Several cool new features that comes with RMF Summer 16:
Continue readingHow to add / remove columns displayed in CMDB dialog search form and your own custom form
Sometimes you have requirement to add or remove columns being displayed in a dialog search form, for example when you want to search a CI from Incident form, the following dialog search form is displayed:
Continue readingAutomate Approval Process Using Process Builder
When you work with approval process in RMF, especially in the RMF console, OOTB your agent need to click on “Submit For Approval” button to trigger the approval process that you have defined.
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