SLAs – Why the need for it.

Service Level Agreements – SLAs simply put, are just documents that define and collect the quality levels agreed between parties in hiring outsources services. Recently, SLAs has experienced an important upturn to particularly define terms and contracts for IT services. With SLAs, it has greatly contributed to good practices and excellence in delivering third-party services […]

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Salesforce Process Builder

      Many of the tasks you normally assign, the emails you regularly send, and other record updates are vital parts of your organization’s standard processes. Instead of doing this repetitive work manually, you can configure processes to do it automatically.

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