• Inok Systems
標題 作者 發佈日期 點擊數
121 How to keep your Network free and clear of viruses? 作者 Sam 14 八月 2013 2362
122 Common ways we can determine a priority 作者 Johnson 07 八月 2013 2366
123 IT Asset Management with BMC FootPrints Asset Core 作者 Sam 01 八月 2013 2887
124 A. The Priority Field and the story behind it 作者 Johnson 25 七月 2013 2020
125 Incident Management under the Magnifying Glass 作者 Johnson 24 七月 2013 2894
126 Productivity Innovation Credit (PIC) and your IT budget 作者 Ken 17 七月 2013 2392
127 Do you have a Edward Snowden as your System Administrator ? 作者 Ken 27 六月 2013 2528
128 Quicker resolution to your users' IT issues 作者 Ken 27 六月 2013 2221

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Random Blogpost

When a company is small with a small IT team of 3 people, it’s easy where all the tickets assigned can be communicated internally. But when it starts growing, assignment, responsibility and ownership becomes a big headache. Let say in a typical environment of a 200 staff IT company. We have the following teams: windows, DB, helpdesk, infra, network, app. And this is just the basic. Sub defined, we still have DB-oracle, DB-SQL, DB-MVS, DB-DWH…. And in 1 team, there’s 2-3 engineers handling the same job, so who should this ticket go to?!