• Inok Systems
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標題 作者 發佈日期 點擊數
11 Post 1: Nutshell Series: BMC Control-M Workload Automation 作者 Mike 04 九月 2017 284
12 How to Create Bucket Fields in your Report in Remedyforce 作者 Darma 22 八月 2017 297
13 Why you need a Automated Asset Discovery and Inventory Solution Part 1 作者 Chris 16 八月 2017 268
14 Report Data Access based on User Profile in Smart Reporting (Part 1) 作者 Delia 23 七月 2017 317
15 Install 2 different versions of Control-M Agents on same windows machine 作者 Dinesh 20 七月 2017 388
16 What’s New Remedy ITSM 9.1 Service Pack 3 作者 Jamsheer 30 六月 2017 550
17 Effective Service Catalog 作者 Dinesh 07 六月 2017 468
18 How to add / remove columns in RemedyForce Console 作者 Darmawan 16 五 2017 542
19 When it makes sense to implement an automated asset management solution? 作者 Chris 12 五 2017 407
20 Remedy Support Group Assignment Enhancement (9.1.02) 作者 Delia 14 四月 2017 626

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Scenario: Sever is down.

 1. Customer cuts an incident ticket reporting server is down, affecting normal operations. This is a critical service and a very important App is down causing all agents not able to calculate insurance policies. Helpdesk created a P1 ticket with SLA of 1hr to resolve.

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