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Some of the Possible Ways to Integrate with BMC Remedy

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BMC Remedy AR System application can be integrated with other applications and tools to form complete business solutions.

 The integration can be real-time or asynchronous and the three options for integration points with AR System are the client, the server, and the database server.

 Some of the most commonly used technologies for integrating with AR System are as follows:


·      APIs

The AR System C API provides a common interface client programs, including AR System clients, use to communicate with AR System server.  The AR System Java API is an application programming interface to integrate with AR System.


·      Web Services (XML, WSDL, UDDI and SOAP)

Web services provide a simple, platform-agnostic method for application integration.  Publish a web service to make AR System functionality available over the web.  AR System developers can use a web service to make AR System operations, such as submit, modify, and query, available to other applications.  Consume a web service to obtain external information for use in an AR System application.


·      Integration through Email Engine

The Email Engine is a service that transforms email into an interface that communicates with the AR System server. The Email Engine enables users to instruct the AR System server to perform queries, submissions, or modifications to entries, all using email. The Email Engine also returns the results of such requests in email messages in the plain text, HTML, or XML formats. Additionally, the Email Engine can process notifications.

 ·      LDAP Plug-ins

BMC Remedy AR System provides the following LDAP plug-ins

-          ARDBC

Accesses data objects stored in a directory service as if they were entries stored in a typical AR System form. Data can be searched for, modified, and created in a directory service using this plug-in.

-          AREA

Authenticates AR System users against external LDAP directory services.

 ·      BMC Atrium Integration Engine

The Atrium Integration Engine enables data transfers between external data sources and the CMDB along with AR System forms.  It is a bi-directional and supports event based or scheduled information flow.  It is ideal for bulk, incremental data synchronization transfers.

Data sources include:

·         Flat file e.g. csv, XML

  • Database using the associated connectors - SQL, Oracle and DB2

·      BMC Atrium Integrator (v7.6.x and above)

Atrium Integrator is an integration engine that enables you to transfer data from external data stores to BMC Atrium Configuration Management Database (BMC Atrium CMDB) classes. It can connect to a wide variety of input sources using connectors such as JDBC, ODBC, JMS, native databases, web services, and complex XML.















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