• Inok Systems

Two Cents' Worth in Software Implementation - Part 1

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Whether it is new software or a replacement, it is never easy to implement one. Being surrounded by multiple factors and variables, here’s my two cents’ worth of advice.

1. Take baby steps
Go small and limit the number of users and functions from the get-go. A success story will help on user adoption and expansion, which brings us to the next point.

2. Scalability
Long term planning for the software allows the software to have a longer lifespan and maximizing ROI.

3. Improvement, not replacement
If the software is to replace an existing one, it must have improvements over the last one. It could be a new feature or better ease of use. Similarly, business processes can be relooked to see if there are inefficiencies that could be overcome with the new software.

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Cost of a project (in vendor's perspective)

Recently came across a few sales meeting where the customer needs us to provide professional service and I had a tough time cracking my head on how many man-days to quote. Here's a simple breakdown on how an incident management process is implemented using Footprints in a customer's site, end to end: