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Cost of a project (in vendor's perspective)

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Cost of a project (in vendor's perspective)

Recently came across a few sales meeting where the customer needs us to provide professional service and I had a tough time cracking my head on how many man-days to quote. Here's a simple breakdown on how an incident management process is implemented using Footprints in a customer's site, end to end:

Day 1 - Sales meeting with customer following up a lead (PM)
Day 2 - Demo with higher level mgmt (CIO + PM)
Day 3 - Meeting discussion with IT team on requirements
Day 4 - Meetup with the team to demo the POC env
Day 5 - Assist customer with project enhancements and queries
Day 6 - Help in documentation write ups to justify budget
Day 7 - Quotation building and price negotiation
Day 8 - Procurement process with documentation submissions
Day 9 - Technical evaluation on Env required for software
Day 10 - More technical evaluation on HA, backup, DR, etc
Day 11 - Installation of server, troubleshooting security restrictions, firewall, connectivity.
Day 12 - Indept Requriement study kick off meeting for incident process
Day 13 - Form design, field types, dependancy between fields discussion
Day 14 - SLA setup, pending SLA status, work hours, response time discussion
Day 15 - Workflow, email templates, roles and permissions discussion
Day 16 - Approval process and mgmt reports discussion
Day 17 - Build incident mgmt project in their production env
Day 18 - testing with the IT team if what is build is as per whats needed
Day 19 - Enhancements and fixes to project
Day 20 - second round of testing
Day 21 - Final confirmation meeting with customer
Day 22 - Prepare project configuration documents
Day 23 - Sign off on Delivery Order
Day 24 - Chasing their finance team to pay up.......

End of the day, the customer says : "You only need to spend 1 day building Footprints, why are you quoting me 10days?!"

Random Blogpost

I have seen so many Change management processes from many organisations following ITIL, passed audit, attained ISO 20001 but people on the grounds only know "how" the process works, without knowing the actual "why" these processes are in place. ITIL doesn’t specifically list the layers of approvals required, but here’s my recommendation on the core approvers required and what they should think about before clicking the "Approve" button.