• Inok Systems

Best way to formulate internal ITSM processes

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It's difficult to make good decisions on ITSM processes without first understanding what you already have and need.  The best way to accomplish this is to conduct an internal process assessment.  The goal should be to understand the entire end-to-end process as well as its inter-dependencies between the various departments and how the entire organization interacts with IT.  This will require lots of thorough analysis towards formulating detailed ITSM solution processes.  Without a thorough analysis and testing regime in place, your likelihood of failure in implementing ITSM processes will increase exponentially. A good plan will set expectations, and decisions at each stage will ensure alignment and accuracy.




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