• Inok Systems

Why ITSM

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To advance at the speed of business growth, IT must deliver a consumerized ITSM experience not only to end users but also to help desk agents.  There should be close integrations between all entities so all internal departments can share information seamlessly. 

Issues should be easily be tracked and status updates should always be provided to end users timely. The centralization of information will make it easier to identify root causes for quicker and more efficient resolution of problems. And all these can be made possible by choosing the right ITSM tool.

Contact us today for a free demo on the range of ITSM tools that we can offer.

Random Blogpost

Imagine this scenario.  User calls up the IT helpdesk to report a problem.  The technician then starts asking what version of O/S, service packs, software version, memory on the PC...etc in order to troubleshoot the problem.  But the user has no clue where to get those information and or is not in a mood to cooperate.  Sounds familiar?

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