• Inok Systems

RemedyForce Cloud

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RemedyForce is the New Platform for Simple, affordable and fast IT Service Management.  This platform brings together a broad set of IT service management capabilities with the power and stability of the force.com platform and ecosystem. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and tens of millions of dollars in ongoing operational savings.

It has full integration with IT Asset Management system - BMC FootPrints Asset Core therefore you get a single view when running your IT department. Running a IT department has never been that easy!

Random Blogpost

Everyone in the IT talks about SLA, lives by the SLA and meet up weekly to discuss on the SLA. Why is SLA so important and how did it come about? The secret behind the SLA is actually to the IT department’s favour. It’s all about setting customer’s expectation.