• Inok Systems

RemedyForce Cloud

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RemedyForce is the New Platform for Simple, affordable and fast IT Service Management.  This platform brings together a broad set of IT service management capabilities with the power and stability of the force.com platform and ecosystem. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and tens of millions of dollars in ongoing operational savings.

It has full integration with IT Asset Management system - BMC FootPrints Asset Core therefore you get a single view when running your IT department. Running a IT department has never been that easy!

Random Blogpost

Imagine this scenario.  User calls up the IT helpdesk to report a problem.  The technician then starts asking what version of O/S, service packs, software version, memory on the PC...etc in order to troubleshoot the problem.  But the user has no clue where to get those information and or is not in a mood to cooperate.  Sounds familiar?