Track-IT! 2018 R2 is now released! With more intuitive, modern, powerful new platform

BMC Software has announced the General Availability of Track-IT! 2018 R2. The new version of Track-It! is built on a completely new platform that offers a full web client experience on supported browsers. The features from the previous version have been greatly enhanced in the new Track-It platform and many more features have been added. […]

Continue reading

SLAs – Why the need for it.

Service Level Agreements – SLAs simply put, are just documents that define and collect the quality levels agreed between parties in hiring outsources services. Recently, SLAs has experienced an important upturn to particularly define terms and contracts for IT services. With SLAs, it has greatly contributed to good practices and excellence in delivering third-party services […]

Continue reading

What’s New in Remedy 18.05?

BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]

Continue reading

Remedy Server Automated Scheduled Logging

We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog I’m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]

Continue reading

ServiceNow for the Financial Services Industry Part 1

During Inok’s 18 years in the ITSM landscape of Singapore, we are pleased to have helped numerous organisations within the Financial Services Industry strengthened their processes, improved the efficiency and visibility of their IT and business operations. Inok Systems is now a certified ServiceNow Sales and Services partner and using our strong domain knowledge in […]

Continue reading