How to prevent ServiceNow Update Set Migration error: Cannot commit Update Set – Update scope id is different than update set scope id ‘global’

There are times were we have to work with multiple application scopes in ServiceNow. There are usually no problems with this. But a problem might arise during the migration of update sets to another instance (for example from UAT to Prod). The following error might be encountered: Cannot commit Update Set – Update scope id […]

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What’s New in BMC Helix Remedyforce Winter 19

BMC Helix Remedyforce Winter 19 has been released! In this blog, we will cover about the key enhancements within this release. CMDB Enhancement New page control in Remedyforce CMDB. User able to quickly see the total record count and number of page and will be able to set how many record to be displayed per […]

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WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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ServiceNow for the Financial Services Industry Part 2

Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are: Contact Centre Complaints / Service Quality Compliance Finance Policy Service / Financial Services Consultant Service These departments have a high inter-department operability […]

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