WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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ServiceNow for the Financial Services Industry Part 2

Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are: Contact Centre Complaints / Service Quality Compliance Finance Policy Service / Financial Services Consultant Service These departments have a high inter-department operability […]

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SLAs – Why the need for it.

Service Level Agreements – SLAs simply put, are just documents that define and collect the quality levels agreed between parties in hiring outsources services. Recently, SLAs has experienced an important upturn to particularly define terms and contracts for IT services. With SLAs, it has greatly contributed to good practices and excellence in delivering third-party services […]

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Customer Service Management Application Plugins

Customer Service Management (CSM) is a application built on SNOW platform which enable you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets. Below are steps […]

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