Common ITOM (Discovery) Implementation Project Pain Point – Part 2

When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline.   Discovery tools are not perfect. Especially when it comes to discovering new device type (in-house developed). So be clear on explaining the possibility on discovering these devices. In Discovery process, minimum […]

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WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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Track-IT! 2018 R2 is now released! With more intuitive, modern, powerful new platform

BMC Software has announced the General Availability of Track-IT! 2018 R2. The new version of Track-It! is built on a completely new platform that offers a full web client experience on supported browsers. The features from the previous version have been greatly enhanced in the new Track-It platform and many more features have been added. […]

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What’s New in Remedy 18.05?

BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]

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Remedy Server Automated Scheduled Logging

We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog I’m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]

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