When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline. Discovery tools are not perfect. Especially when it comes to discovering new device type (in-house developed). So be clear on explaining the possibility on discovering these devices. In Discovery process, minimum […]
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WMI Access for Non-Admin Accounts
Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account. 1.Enable WMI […]
Continue readingCommon ITOM (Discovery) Implementation Project Pain Point – Part 1
When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline. Understand the environment Clearly define the scope and expected outcome and exit criteria Don’t accept bigger scope (like 100’s of servers). If needed split it into multiple phases Involve customer to […]
Continue readingBMC Smart Reporting Audits
Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]
Continue readingCross Launch ticket in SmartIT from Digital Workplace Universal Client (MyIT)
You may have come across a use case where you wanted to cross launch a ticket in SmartIT from DWP (MyIT). This is one of the common requests especially when some of your business users wanted to view more details such as Notes while approving a change request. Even though user can approve the change […]
Continue readingTrack-IT! 2018 R2 is now released! With more intuitive, modern, powerful new platform
BMC Software has announced the General Availability of Track-IT! 2018 R2. The new version of Track-It! is built on a completely new platform that offers a full web client experience on supported browsers. The features from the previous version have been greatly enhanced in the new Track-It platform and many more features have been added. […]
Continue readingWhat’s New in Remedy 18.05?
BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]
Continue readingRemedy Server Automated Scheduled Logging
We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog I’m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]
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