News & Events

< 2018 >
November
«
»
Mon
Tue
Wed
Thu
Fri
Sat
Sun
October
October
October
1
2
3
4
5
6
7
8
  • BMC to Deliver BMC Helix on Microsoft Azure
    All day
    2018.11.08

    BMC, a global leader in IT solutions for the digital enterprise, today announced the availability of the BMC Helix Cognitive Service Management solution on Microsoft Azure, using the power of containers. Enterprises can now run BMC Helix on their cloud of choice, including Azure, AWS, and BMC Cloud.

    Expanding the availability of the BMC Helix offering introduced in June 2018, BMC today also announced the availability of BMC Helix Discovery as a cloud service, which helps businesses discover assets and services across on-premise and multi-cloud environments including Azure, AWS, OpenStack, Cloud Foundry, Google Cloud, and more.

    “The power of containers enables BMC Helix to run on the customers’ cloud of choice and significantly improves the operational efficiencies to deliver speed, scale, and cost savings,” said Nayaki Nayyar, President, Digital Services Management at BMC. “In addition, with Helix Discovery, our customers have a choice to consume Discovery as a cloud service or on-prem solution.”

    Judy Meyer, VP of ISVs, One Commercial Partner, Microsoft Corp. said, “As cloud technology transforms every business and every industry, our customers are looking for trusted business applications to help accelerate their digital transformation. We are taking our collaboration to the next level with this new capability to run Helix on Microsoft Azure.”

    With the new support for Azure, BMC is enabling enterprises to transform ITSM into cognitive service management in the cloud of their choice, and leverage the power of containers to provide a scalable and elastic service platform that simplifies the management of their increasingly complex IT environments.

    “Being one of the first to try out Helix Discovery allowed us to see the productivity benefits of going SaaS with the same great Discovery product,” said Blake Bowlin, Remedy System Administrator, The University of Kansas Health System.

    At the core of the BMC Helix Cognitive Service Management offering are three key attributes, including cloud, containers, and cognitive capabilities. The offering includes:

    • BMC Helix Discovery: Helps businesses discover assets and services across on-premises and multi-cloud environments.
    • BMC Helix Remedy: Delivers predictive service management through auto-classification, assignment, and routing of incidents; embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers.
    • BMC Helix Business Workflows: Enables extension beyond IT to lines of business like HR, facilities, and procurement.
    • BMC Helix Digital Workplace: Provides omni-channel conversational experiences for end users beyond web to Slackbot, Chatbot, SMSbot, and Skypebot.
    • BMC Helix Innovation Suite: Offers a cloud-native microservices-based platform that helps companies extend, customize, and integrate through REST APIs.

    To listen to a webinar about the BMC Helix Cognitive Service Management solution, visit https://www.bmc.com/helixwebinar.

    To download the BMC Helix Discovery product, visit www.bmc.com/tryhelixdiscovery.

    To learn more about the BMC Helix Cognitive Service Management solution, visit www.bmc.com/helix.

9
10
11
12
13
14
15
16
17
18
19
  • ServiceNow named a 2018 Gartner Peer Insights Customers’ Choice for ITSM Tools
    All day
    2018.11.19

    The ServiceNow team is excited to announce that we have been recognized as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. We take great pride in this distinction, as customer feedback continues to shape our products and services.

    In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

    For this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher. As of November 16, ServiceNow had received 237 five-star ratings for IT Service Management Tools and more total reviews than any other vendor.

    Here are some excerpts from customer reviews that contributed to the distinction:

     Read more reviews for ServiceNow here.

     We are proud to be honored by customers as a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools and positioned as a Leader by Gartner analysts in the Magic Quadrant for IT Service Management Tools[1] for five consecutive years. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Gartner Peer Insights’ Customers’ Choice announcement.

    To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!

    If you have a terrific ServiceNow story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.

     

    The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

20
21
22
23
24
25
26
27
28
29
30
December
December