Remedyforce delivers next generation IT Service Management leadership
Today’s IT departments must drive business growth and innovation, while coping with less resources and increasing complexity. To do this, they require an IT Service Management solution that provides best practices while minimizing costs. Because Remedyforce runs in the cloud, there’s no need to buy servers or manage complicated software. Instead, IT organizations are able to concentrate on bettering their processes and bringing value to the business.
Innovation and the power of the platform
Leveraging over twenty years of leading the IT Service Management market, BMC built our Remedyforce SaaS help desk from the ground up on the force.com platform, creating an easy-to-use, easy-to-manage comprehensive solution. The inclusion of social and collaboration tools allows customers to reach and empower users wherever they are, and Remedyforce provides best practices out of the box to make IT organizations more efficient and productive.
Concentrate on building business value with Remedyforce SaaS Help Desk
- Proven best practices, built right in
- Cut service desk wait times from 5 minutes to 45 seconds
- Improve first-call resolution by up to 90%
- Get started faster with help desk setup “wizards”
- Track your inventory and assets
- Collaborate through Chatter
- Use Remedyforce service desk on your mobile device