Standardise and centralise IT request management and improve the customer experience with the "Friendly Face of IT"

Improving the customer experience and demonstrating the value of IT to the business are critical components to the success of your service desk organisation. Whether you’re implementing ITIL® service lifecycle processes or generating new processes to achieve these objectives, Numara® FootPrints® Service Catalogue will streamline the service request process for your internal and external customers. Numara FootPrints Service Catalogue lays the foundation for advancing your organisation into a service-oriented IT model, paving the way for delivering an amazing customer service experience.

Provide a “one stop shop” service request experience for all of the services you offer and manage your IT or support organisation as a business with a centralised service catalogue, which is easy to implement and configure. From the point of request or purchase, a workflow kicks in and as a result multiple approvals and tickets are needed at diverse levels of the organisation. With Numara FootPrints Service Catalogue, time is saved because the workflow is automated and precise. Using the advanced reporting capability in Numara FootPrints, activities and trends can be tracked throughout the process and be put to use to further streamline workflow in the future.

Enhance the customer experience - customers are no longer frustrated by multiple channels and a myriad of ways to submit a request.

Provide transparency of service costs to your customers by integrating with Financial Management, further demonstrating you support the organisation’s value to the business.

Give customers an actionable, easy to understand view of what services you offer and associated details, the ability to select the services they want and submit their requests using any web browser, 24/7.

Accelerate your response to customer service requests by implementing highly configurable business rules and leveraging the streamlined workflow inherent to Numara FootPrints.

Gather business intelligence on which services are actually being requested and provided to your customers, along with trends in service demands.