Service Desk On-the-Go

Numara FootPrints Mobile enables agents to save valuable time and stay on top of assignments 24/7. This module does not require 3rd party or special integration software. Numara FootPrints Mobile offers real-time, dynamic access to the service desk using the native web browser on their Microsoft® Windows Mobile, RIM® Blackberry®, and Apple® iPhone® devices. Whether they are in their car, at a customer site, or in a meeting, agents can interact directly with Numara FootPrints without a PC, making them more responsive and productive.

Agents can now use the standard browser on their handheld to log into Numara FootPrints and create, view, edit, and close issues, even vote on change requests needing their approval through customisable templates specific to your organisation’s workflow that does not require any programming.

View only the fields you want through a streamlined interface for small screens. This user-friendly layout is easy to configure without any programming.

The application allows you to easily and automatically synchronise tasks, appointments, and contact data with your favorite PIM solution using Numara FootPrints. Download selected issues and contact information for offline use, update issue information, close issues, and synchronise calendar events bi-directionally.