Combining your FootPrints web-based service desk with network management and IT asset discovery saves your support organization a great deal of time during the customer problem resolution process. Agents can gain quick access to valuable configuration information and easily pinpoint the physical location of network problems. This helps agents to speed up problem resolution, ensure data accuracy, and decrease incident management costs. Agents no longer need to visit users’ desktops and they avoid having to interact with users to gain information about their desktops.

FootPrints LANsurveyor is an integrated, add-on tool to your FootPrints software. FootPrints LANsurveyor gives you a complete, cost-effective, and easy-to-use solution to automate asset tracking, store IT asset information, and map, manage, and report on your organization’s entire network. Powered by Neon Software’s LANsurveyor technology, this powerful software gives agents multiple time-saving resources for solving network problems and network infrastructure clarity. FootPrints LANsurveyor is unique, because it provides four essential functions in one cost-effective application: real-time network asset tracking, network monitoring, automatic network mapping, and remote administration and distribution.

With FootPrints LANsurveyor, you’ll be up and running quickly and your deployment expenses will be minimal. PCs, Mac® , and Linux computers are automatically discovered. Ask about our attractive site license pricing option! .

FootPrints LANsurveyor helps you:

• Collect information on workstations and servers on a regular basis
• Store asset information in the built-in database
  Manage software and hardware assets
• Monitor your network
• Control and remotely manage Microsoft® Windows, MAC® OS and Linux computers
• Automatically diagram your network
• Watch for network disturbances with Continuous Scan Intrusion Detection
• Automate reporting with built-in and custom reports

How does FootPrints LANsurveyor work with FootPrints?

• A FootPrints user pushes a button, and FootPrints LANsurveyor automatically returns the asset information.
• FootPrints LANsurveyor responds with current, real-time asset information.
• FootPrints LANsurveyor receives SNMP traps and it identifies trouble with network hardware. FootPrints LANsurveyor then sends an email to FootPrints to automatically create a trouble ticket.

New in FootPrints LANsurveyor 9.6

The new FootPrints LANsurveyor 9.6, powered by Neon Software’s LANsurveyor technology, now supports Linux-based operating systems, deeper reporting of CPU data, more powerful auto discovery, and real-time map drawing of new nodes.

With FootPrints LANsurveyor, you can now:

• Monitor Linux installations. The Neon Responder client software is compatible with all major operating systems, including Windows, Mac, and now Linux. Neon Responder supports leading Linux vendors Red Hat, Cent Os, SuSE, Debian, and UBuntu.
• View more detailed CPU information, including make, model, revision, and marketing name.
• Probe wide area networks (WAN), virtual LANs (VLAN), router-to-switch and router-to-router connectivity, and VMware.
• Network maps are more complete, truly reflecting your networking infrastructure.
• Diagram faster than ever. A new drawing algorithm generates network diagrams more quickly and supports multiple levels of undo/redo.
• View new nodes in the network map as soon as they are detected by the Continuous Scan Intrusion Detection System. Network maps can be automatically saved on schedule—great for compliance and audit trails.