Our Graphical Configuration Management Database (CMDB) is the foundation on which Incident Management, Problem Management, and Change Management issues are connected. A CMDB helps organise an accurate picture of all configuration items in your organisation, their attributes and relationships - allowing you to manage risk assessment, analyse change impact, and gain control over the core business services that you provide. Your CMDB lies at the core of your service offering. It can be used potentially by everyone in IT, and non-IT, for a multitude of purposes and integrated with all the other ITIL processes.

Take control of your infrastructure and quickly create a centralised repository of your assets without any programming.

Ensure that all configuration items (CI's) and their relationships to other CIs are accurate, up-to-date and visible.

Manage CI's and their relationships in a fully integrated configuration management database (CMDB) with minimal time to productivity.

Visualise the relationships between CI's and supported IT services, dynamically, using a graphical display with drill-down capability.

Automatically import CI data from Numara Asset Manager, a CSV file or a SQL database table or view

Decisions on how to utilise resources effectively can impact your business. You need to know where to find available resources at the right time in order to meet your service desk initiatives and SLAs. Configuration Management has become a critical technology component because of its ability to maximise efficiencies, bridge IT with business silos, ensure configuration compliance and speed up problem solving efforts via its integration with the service desk. By establishing and using a single source for Configuration Management to manage critical system information, you align your organisation’s business and IT strategies, resulting in improved productivity and profitability.

A Configuration Management Database (CMDB) is at the core of your service operations. It consists of Configuration Items (CIs) that can represent anything that IT manages or monitors, including hardware, software, documentation, people and services. The CMDB is intended to be a controlled repository of information components that are essential for running your business. Among the multiple key benefits Configuration Management can deliver includes ensuring that all information pertaining to CI's, and their relationship to other CIs, is accurate, up-to-date and highly visible. The implementation of a CMDB empowers your service desk with the ability to manage CI's and their relationships better within a fully integrated CMDB.

If you don’t know what assets you own and how they relate to each other, they become much harder to manage. However, many organisations perceive Configuration Management as an overwhelming, costly process characterised by failed implementations and tools that require complicated programming. This is not the case with Numara® FootPrints® Configuration Management. With its fast implementation, and automated integration with auto-discovery tools, Numara FootPrints takes the pain and time out of creating and maintaining a functional CMDB. And based on the
Numara FootPrints’ unique architectural design, it can be used potentially by anyone in non-IT groups for a wide range of purposes as well as IT.