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| FootPrints Modules |
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| Numara
FootPrints 9 supports ITIL V3 processes and is a PinkVERIFY™
certified toolset.
Numara FootPrints 9 has been assessed and verified
for Incident, Problem, Change, Configuration, Service Catalogue
and Knowledge Management, along with Request Fulfilment. |
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FootPrints (v9
with extended support for ITIL v3)
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Practical
and Flexible IT Service Management
for the Real World
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Numara FootPrints is the leading, web based, IT and Customer Service
Management platform used by mid to large sized organisations worldwide.
For over 10 years, Numara FootPrints has delivered a powerful, yet
pragmatic service management platform that empowers its users, dramatically
reduces cost and helps IT and customer support managers streamline
and automate their operations.
We believe we are Changing the Landscape of Service Management technology.
To learn more about our ITIL v3 credentials, open source and unique
project architecture, powerful service wizards, dashboards, mobile
automation and knowledge base applications simply download our brochures
on the right navigation bar.
We invite you to contact
us today for a free demo!
Summary
| Centralised Service Management
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Service level management |
| Complete multi-channel request |
Self-service online |
| Anywhere, anytime access |
Customisable customer surveys |
| Fast-to implement and easy customisation |
Knowledge management |
| Highly flexible architecture |
Extensive reporting and dashboards |
| Comprehensive workflow automation |
Integration with corporate contact directories
and databases |
| Strong two-way email management |
Integration with your telephony systems |
| IT asset management |
Robust security |
| Real World configuration management |
Platform independence |
| Service catalogue management |
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| Change and approval management |
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Datasheets and Product Literature
Whitepapers
Case Studies
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