Benefits

Reduce Mean Time to Repair
ObserveIT reduces mean time to repair by allowing IT managers to identify, isolate and recover from server downtime caused by human error. ObserveIT distinguishes human error and related malfunction from hardware or software errors. ObserveIT answers the question "Who did What, When, Why and Where else?"

Increase Security
ObserveIT login process identifies the true user of the system, which can be different from the user that is logged into the system. Thus, ObserveIT surveillance attributes all activity to the actual individual who makes the changes

Supervise Third-Party Projects
ObserveIT can monitor vendors and consultants. It captures their activities and can correlate their actions with deliverables, service level agreements and billable hours.

Improve Auditing, Compliance and Accountability
ObserveIT provides the tools to audit the actions of administrators on servers and users on workstations. It provides the compliance department with a view into users activities to check adherence to company policy.

Provide proof of user actions
Corporate liability can be limited by documenting individual malfeasance or incompetence in the event of criminal activity.

Reduce Harmful Activities
ObserveIT monitors and records human interaction with computers. Users who are monitored and tracked have been shown to significantly reduce unnecessary and potentially harmful activities.

Retain and Leverage IT Expertise
One of an organizations most valuable assets is the collective expertise of its employees and partners. ObserveIT improves knowledge management by significantly reducing the effort required to document and maintain a central knowledgebase.

Lower Server Documentation Cost
ObserveIT automatically documents server configuration changes made by the user, thus reducing the cost and effort of manually maintaining documentation for every change. All changes are documented both visually (video) and textually into a comprehensive server document.