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Track-It! Add On Modules :

 
Numara Asset Manager
Numara Network Monitor
Numara Deploy
Numara Patch Manager
Numara Remote

 

 


Customer Comments :

"We considered many alternatives, but Track-It! was the only single product that met all of our help desk and inventory needs."
- David Rose, United Way
 
"It helps me to know who has what and what I need to upgrade. I also find the charts, reports and graphics extremely helpful. You did a terrific job on the documentation too. We're very pleased."
- Catherine Slezak, Hewlett-Packard
"We installed Track-It! in 4 of our offices due to the purchasing and inventory modules. The way you can order, receive and move items around in inventory is really slick, and that's why the purchases were approved." - Andrew Ferrell, Boston Consulting Group
 
"I think it's great. It has certainly helped us get much more organized. Now we have records broken out by workstation, we can track histories, etc. This makes it much easier to resolve problems."
- Liz Osborn, Coldwell Banker
 
"We're using it to manage our help desk tickets across locations in 4 states. It's doing everything you said it would do and we're very pleased." - Jim Perry, Verizon
 
 

 

 

 
Numara™ Track-It!® 8



The Next Generation of the World’s Most Widely Installed Help Desk and Asset Management Solution

Numara Track-It! 8 sets the standard for usability, personalization and productivity. This milestone release features a new, fully redesigned User Interface (UI) that makes the product even easier to use, a customizable management dashboard to monitor key performance indicators, a Smart Client that provides the same rich user experience whether running over a Local Area Network (LAN) or a Wide Area Network (WAN), and more.

Building on the award-winning excellence of previous versions, Numara Track-It! 8 delivers best-in-class features and functionality.



New Features:
  • Fully redesigned user interface
  • Superior Performance with Smart Client
  • Customizable Management Dashboards
  • Flexible Work Order Templates
  • Google™-like Search Engine
  • Automatic routing, notification, and escalation of work orders
  • Integrated Crystal Reports® XI

Three Editions

Enterprise Edition

Designed for corporations with IT environments that are growing in complexity, Numara Track-It! Enterprise Edition enables specialized technicians to apply best practices and proactive management techniques for delivering advanced Help Desk and Asset Management services to the organization. Numara Track-It! Enterprise Edition delivers the automation and integrated tools necessary to cost-effectively manage IT assets and deliver superior end-user support. It includes all of the features of Numara Track-It! Professional with increased enterprise level functionality.

Professional Edition

Designed for IT departments where complexity has increased beyond basic inventory and problem tracking, Numara Track-It! Professional Edition delivers the automation necessary for IT managers to meet time-critical business priorities. Building on Numara Track-It! Standard Edition, Numara Track-It! Professional Edition delivers integrated tools for technicians, end-users and administrators to dramatically improve IT efficiency and business productivity.

Standard Edition

Designed to address the basic needs of small IT departments, Numara Track-It! Standard Edition delivers the integrated tools necessary to increase efficiency and help manage end-users’ requests.

The Easiest to Learn and Use!

  • New high-productivity User Interface - supports familiar Microsoft® Outlook®-like controls and context-based toolbar.
  • New customizable asset templates - enable technicians to create customized views to manage only the hardware (pc and non-pc) attributes required for the environment.
  • Automatic identification of missing, discovered or scanned assets saves time from manual categorization.


Fits the Way you Work!

  • New customizable dashboards for monitoring help desk key performance indicators (KPI’s) with drill down capability to speed problem solving.
  • New flexible work flow templates enabling automatic notification and escalation of work orders.
  • Enhanced Reporting -reporting with integrated Crystal Reports® XI for easy customization and “printing the way you work.”


Improves Productivity!

  • New Smart Client - supports the rich user interface across both the LAN and WAN.
  • Improved Remote Control to troubleshoot and solve IT issues without leaving your desk. (Add-on)
  • New full-text searching supports fast, accurate, Google™-like searching across each module.
    and more!

Benefits

  • Decrease training cycles
  • Gain full control of your IT assets, hardware and software
  • Simplify software license management
  • Save time managing assets
  • Proactively solve problems
  • Delight your customers using automatic notifications and escalations
  • Empower technicians to respond faster to requests
  • Optimize help desk efficiency
  • Systematically measure help desk performance
  • Reduce technician downtime
  • Demonstrate measurable return on investment

As your business grows, Numara Track-It! scales to support your increased needs and offers flexible modules that can be added to further expand your solution.


 

 

 


Datasheets and Product Literature

Track-It Enterprise Edition Brochure
(PDF 526B)
What's new in version 8
(PDF 313KB)
Features Matrix
(PDF 405KB)
System Requirements
(PDF 368KB)
Whitepaper : The Right Helpdesk Choice. Build or Buy ? (PDF 676KB)

REGISTER for our free Track-IT! demo and seminar.


Runs every Wednesday from 10am-noon at our office 30 Raffles Place #23-00 Chevron House Singapore 048 622.

Call 6233 6808 or email sales@inoks.com to register now !