As businesses move towards towards IP phone systems, they are faced with problems of interfacing with legacy analog fax machines and fax servers that require fax boards to operate. Because the legacy fax servers require dedicated TDM connection using FXS connections or some sort of TDM to IP gateways to the IP PBX , they have made VoIP deployment within an enterprise more complicated and expensive than it should be. In 2002, XMediusFAX was introduced to the market as the first software only enterprise IP fax server. Currently at version 4.2, XMediusFAX uses a T.38 software driver to replace the functions of expensive faxboards.

The result is that deploying a fax server in a VOIP network becomes straightforward. Just install XMediusFAX software on a standard Windows server. No worries about whether faxboards will fit into PC chassis, warranty of faxboards, who will provide the hot spares should they fail and investments in FXS interfaces on the IP PBX.

XMediusFAX 4.2 supports and has been deployed on IP PBX's from 3COM, Alcatel, Cisco and through the Audiocodes IP gateway, other vendors' IP PBX systems as well.

XMediusFAX 4.2 also easily integrates with MS Exchange, IBM Lotus/Domino and SMTP/POP email systems to provide a unified fax and email messaging experience for users.

Call us now at +65 6233 6808 or email sales@inoks.com to find out more. Top..

Version 7.5 of the award winning 100% web-based FootPrints Service Desk software will be released any time this month. Among the many features to be added will be the much anticipated FootPrints Sync module that will enable mobile field staff easier access FootPrints. This enablement are in 2 areas :

Synchronisation

Wouldn't it be nice to synchronize your calendar appointments, tickets and contacts in your service desk to those in your Palm, BlackBerry or Outlook?

In FootPrints 7.5, you can do just that.

You can choose to synchronize an appointment with your PIM (or desktop) by simply checking the "Synchronize" box when creating or editing your appointment. And you can synchronize tickets to handheld or desktop tasks (typically My Assignments but you can choose any other search criteria), and send contact lists down to your handheld or desktop by choosing which contacts to send. While this synchronization is static -- the update is done while the Palm or BlackBerry is attached to a desktop PC -- it is very convenient
to be able to synchronize events, tasks and contacts with the PIM. Desktop- and PDA-based PIMs, including Microsoft® Outlook, Outlook Express, Lotus Notes®, BlackBerry®, Palm Desktop®, and PocketPC are supported.

Dynamic Ticket Access via Email

FootPrints, as well as most other service desk products, have the ability to send and receive emails to create and update tickets, get details on them, and even show lists of tickets -- like My Assignments, so that when you are in your PIMs email client you can manage your support desk tasks.

In addition though, you might want to manage tickets through your handheld's email client. This is not a simple step though, since the footprint or screen of the handheld device is so much smaller than that of a typical email client.

If the service desk sends out the same email for Outlook, for instance, as it sends for your Palm, the Palm email would not be very readable.

FootPrints has gotten around this problem.

In FootPrints, the Email setup page, which defines the formats, fields, headers and footers that are sent to Agents, Customers and CC's, also has a column for Wireless devices. This setup assumes that the footprint of the Wireless device will be narrow, and it creates emails which will fit on the typical handheld.

How does FootPrints know which email address is a Wireless address? First, you can specify in an Agent's profile which email corresponds to their Wireless/Handheld. Second, you can specify a class of email domains which are Wireless/Handheld. Both of these Wireless types of addresses will get the narrow, custom email
messages.

Dynamic Ticket Access via Web Browser (upcoming enhancement)

While it is possible to use the mini browser of the handheld to display the Web pages of the FootPrints service desk application, web pages designed for PC screens don't fit well onto a handheld device's smaller screen.

Work is now being done so that in future releases, FootPrints would be able to detect a mini browser is being used to view the pages and to then push a mini browser optimised page for display.

If you are interested in these and other features of FootPrints 7.5, please contact us at +65 6233 6808 or sales@inoks.com. Top..