Powered
by Neon Software’s LANsurveyor 9.6, the latest version of
this add-on solution to the FootPrints
service desk product line has significant enhancements to further
assist service and IT help desk managers in solving customer and
employee problems faster, including auto-discovery of IT
assets, network diagramming, intrusion detection, and new support
for Linux clients.
FootPrints LANsurveyor integrates
network management and IT asset discovery functionality seamlessly
with the FootPrints web-based service desk, saving support and IT
organizations valuable time during the customer problem-resolution
process. With FootPrints LANsurveyor, support agents have instant
access to valuable configuration information and are able to easily
pinpoint the physical location of network problems. This helps agents
speed up problem resolution and ensure data accuracy, and helps
their organization decrease incident management costs. Agents no
longer need to visit users’ desktops, nor do they need to
locate and interact with users to gain information about their desktops.
New
in FootPrints LANsurveyor:
New
network auto-discovery techniques -- LANsurveyor now probes
wide area networks, virtual LANs, router-to-switch and router-to-router
connectivity, and VMware. Network maps are more complete.
Faster
diagramming -- New algorithm generates network diagrams
more quickly and supports multiple levels of undo/redo.
Enhancements
to Continuous Scan Intrusion Detection -- When new nodes
are detected, they are added to the network diagram. Network maps
are automatically saved on schedule.
New
Neon Responder v5.5 supports Linux -- The Neon Responder
client software is compatible with all major operating systems,
including Windows, Mac, and now Linux. Neon Responder supports leading
Linux vendors Red Hat, Cent Os, SuSE, Debian, and UBuntu.
FootPrints
LANsurveyor 9.6 provides a complete, cost-effective and easy-to-use
solution to automate IT asset tracking, store IT asset information,
and map, manage, and report on an organization’s entire network.
It supports both PC and Mac environments and includes a central
database that helps support groups quickly and easily run detailed
asset reports within the FootPrints web-based service desk.
FootPrints
LANsurveyor 9.6 also offers an asset repository to collect information
from workstations and servers via the optional Neon Responder client
software. This information is stored in the built-in asset database.
FootPrints LANsurveyor 9.6 uses either the Microsoft SQL Database
Engine (MSDE), or Microsoft SQL Server database (either locally
or across the network), to create asset data
reports (custom reports, software inventory reports, etc.) for nodes,
even if they are offline.
The
newest version of this integrated add-on solution also uses CDP
(Cisco Discovery Protocol) and LLDP (Link Layer
Discovery Protocol) to provide more information about discovered
nodes, and features new switch-to-switch algorithms that dramatically
improve discovery of complicated networks.
“FootPrints
LANsurveyor offers our small to mid-market customers numerous network
management tools to help them improve their service desk operations
and employee productivity,” said Mark Krieger, President of
UniPress Software. “By integrating network management and
IT asset functionality with their FootPrints service desk, our customers
can accelerate problem resolution and better manage their mounting
support volumes, all while reducing costs.”
FootPrints
LANsurveyor is particularly attractive to small to mid-size
organizations, especially education, government institutions, and
non-profit organizations. The solution is affordable, fast to implement,
and provides an array of customization options to optimize IT asset
management.
This
solution integrates with and requires FootPrints
web-based service desk software. Discounted volume license pricing
is available for FootPrints LANsurveyor for government, non-profit,
and educational institutions.
If you are interested
in these and other features of FootPrints 7.5, please contact us
at +65 6233 6808 or sales@inoks.com. Top.. |