• Inok Systems

Closing the Loop Of Continuous Improvement Plan with FootPrints ServiceCore Survey

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With recent increase in ITIL adoption worldwide, organizations would want to measure the results of their ITIL implementation. The main focus of ITIL is to gear processes towards satisfying customer needs as well as to diminish the line between IT and Business, so what better way to do this than to use Customer Surveys to evaluate your investment in ITIL.

FootPrints ServiceCore presents an easy out of the box method for you to send out surveys automatically based on ticket status or triggered using a business rule. It also allows options for polling rate, anonymous surveys and on-demand Surveys. All these can be done in less than an hour!

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