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BMC Remedy ITSM Archiving

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The Archiving feature available with BMC Remedy ITSM helps you to maintain system performance and to comply with record retention policies by providing a way to remove obsolete records from your production database using a regular, controlled, and predictable process.  The Archiving process helps you to achieve these goals by moving qualified transactional data records from the related production data forms (including certain associated forms) to a set of corresponding archiving forms (all within the same database). The Archive process also provides you with an exporting mechanism that you can use to remove archived records from the archive forms when they have passed their retention date.

By default, the Archiving process runs every 24 hours and uses a set of archiving policies to determine when a record is ready to be moved to the archive. The archiving policy defines:


·         Which record types are archived (Incident, Problem, Change, KM, SRM, and Task)

·         The required record status (Closed, Retired, Cancelled, and so on)

·         When to archive a record, according to the Age in Days value (a reference to how long ago a record either was submitted or was last modified, depending on the record type)


You can control the Archiving process by updating individual archiving policies to meet the needs of your organization. For example, you can archive records of a specific type more or less frequently by providing a custom value for the Age in Days field (which controls when the record is ready for achiving). You can also disable any given archiving policy to prevent the associated record type from being archived, or turn the entire Archiving process off and on.

When an Archiving process takes place, it copies the qualified transactional records from the production form to a corresponding archive form, and then deletes the record from the production form. Later, you can remove older archived records from the database by performing an export process, which moves the qualified archived records to a .csv file or deletes them, or both, according to your preference.

 Archiving benefits

The benefits of the Archiving feature are outlined here and in the online conversation that follows.

Archiving data regularly provides the following benefits:

 ·     -  Reduces the size of your production data sets

·      -   Improves overall system performance (for example, searches run more quickly, because they look only at production data and not at archived data)

·      -    Enforces organizational data-retention policies

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