• Inok Systems

Footprints 12 cool features

User Rating:  / 0
PoorBest 

BMC FootPrints 12 comes with lots of enhancements and new features, let's check out some of this new cool features

 1.       Brand new user inferface

Version 12 delivers a modern and flexible user interface with the same FootPrints ease of use you have come to expect.        

 2.       Improved workspace management

Now you can have multiple forms like Incident, Problem, Change, and Service Request in a single workspace

 3.       Drag and drop workflow designer

Now Administrator can see and design the lifecycle of their business processes using a very simple and nice graphical flow

 4.       New Workflow Rule and Action

Now you will have more options to trigger your workflow rule such as On screen, On page load, when an item is linked, Upon copy and Upon move.

Version 12 also come with several new actions such as Change Field Visibility, Activate SLM, Delete Ticket, Show message on screen, Write to log, and sending survey emails at any status that you defined.

 5.       Mobile access

Agents, customers, and change approvers will find it easy to manage tasks, stay on top of appointments and change with one another using    FootPrints’ brand new mobile tool

 6.       Reporting

·         Real-time report and chart previews are created as you configure a report definition

·         Easily include saved search criteria

·         Easily create cross-table reports

 7.       Business Process Template

With this new feature you can easily export and import all your existing configurations from DEV server to PROD server

Random Blogpost


I had a customer who came to me, asking me to derive a ROI for implementing Footprints and ITIL.  I really don’t have an answer for that….. This is like asking “come up with a ROI for buying that screwdriver”. Footprints is a tool and ITIL is a framework, both to aid the IT department in several ways, but this is not an investment where you get to see the tangible benefits immediately.

Read more...