Common ITOM (Discovery) Implementation Project Pain Point – Part 2

When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline.   Discovery tools are not perfect. Especially when it comes to discovering new device type (in-house developed). So be clear on explaining the possibility on discovering these devices. In Discovery process, minimum […]

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WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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ServiceNow Partner Summit 2018 Singapore

Inok Systems attended ServiceNow Partner Summit 2018 in Singapore and the event was a great session to keep us partners up to date on the latest programs available as well as the road map ahead.  It was also my pleasure and honour to share with the partners around the region on the Financial Services Industry […]

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ServiceNow for the Financial Services Industry Part 2

Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are: Contact Centre Complaints / Service Quality Compliance Finance Policy Service / Financial Services Consultant Service These departments have a high inter-department operability […]

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Customer Service Management Application Plugins

Customer Service Management (CSM) is a application built on SNOW platform which enable you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets. Below are steps […]

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ServiceNow for the Financial Services Industry Part 1

During Inok’s 18 years in the ITSM landscape of Singapore, we are pleased to have helped numerous organisations within the Financial Services Industry strengthened their processes, improved the efficiency and visibility of their IT and business operations. Inok Systems is now a certified ServiceNow Sales and Services partner and using our strong domain knowledge in […]

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