How to prevent ServiceNow Update Set Migration error: Cannot commit Update Set – Update scope id is different than update set scope id ‘global’

There are times were we have to work with multiple application scopes in ServiceNow. There are usually no problems with this. But a problem might arise during the migration of update sets to another instance (for example from UAT to Prod). The following error might be encountered: Cannot commit Update Set – Update scope id […]

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Using different Schedule for same SLA Definitions

A Service Level Agreement (SLA) definition may need to apply only during the business hours of an associated group or organization.   To define business hours, you need a schedule with entries for the working hours and exceptions for holidays. Since 8AM to 5PM in London is going to be 3AM to 12PM in New […]

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WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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ServiceNow Partner Summit 2018 Singapore

Inok Systems attended ServiceNow Partner Summit 2018 in Singapore and the event was a great session to keep us partners up to date on the latest programs available as well as the road map ahead.  It was also my pleasure and honour to share with the partners around the region on the Financial Services Industry […]

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ServiceNow for the Financial Services Industry Part 2

Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are: Contact Centre Complaints / Service Quality Compliance Finance Policy Service / Financial Services Consultant Service These departments have a high inter-department operability […]

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Customer Service Management Application Plugins

Customer Service Management (CSM) is a application built on SNOW platform which enable you to provide service and support for your external customers through communication channels such as web, email, chat, telephone, and social media. Create cases as needed and route cases to available customer service agents with the necessary skill sets. Below are steps […]

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