Common ITOM (Discovery) Implementation Project Pain Point ā€“ Part 1

When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline.   Understand the environment Clearly define the scope and expected outcome and exit criteria Don’t accept bigger scope (like 100’s of servers). If needed split it into multiple phases Involve customer to […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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What’s New in Remedy 18.05?

BMC has released the new Remedy 18.05. With this release, BMC is moving to a time-based release numbering for Remedy. Each release number is selected by the targeted release date. 18.05 represent the fifth month (May) of 2018. In this blog, I would like to share with you on the enhancement in Remedy 18.05 as […]

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Remedy Server Automated Scheduled Logging

We may have often come across use case to enable the AR Server logging during scheduled job execution time such as AD job sync or any such integration jobs. This blog Iā€™m to provide automated way of enabling AR Server side logging using ar driver utility. This has been tested with AR Server 8.1 and […]

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