What’s new in Control-M 9.0.18

What’s new in Control-M 9.0.18 From now on (v9.0.18), Control-M will receive major updates yearly. Along with this release the following new/enhancements are released. In-Place Upgrade – Less downtime on upgrading Control-M/Enterprise Manger (EM) and Control-M/Server Control-M 9.0.18 now supports and compatible with version 9 clients. Some new features introduced in v9.0.18 may not work. […]

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Common ITOM (Discovery) Implementation Project Pain Point – Part 2

When we implement an ITOM discovery project these are some of the common pain points and pitfalls which affects the overall project timeline.   Discovery tools are not perfect. Especially when it comes to discovering new device type (in-house developed). So be clear on explaining the possibility on discovering these devices. In Discovery process, minimum […]

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WMI Access for Non-Admin Accounts

Getting an administrator account for discovery purpose is always a difficult part. In Linux/Unix environment commands can be controlled by using sudoer file. Whereas windows it is very hard. Most of the discovery tools uses WMI queries to collect information. The following steps helps to setup WMI access for a non-administrator account.   1.Enable WMI […]

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BMC Smart Reporting Audits

Ever thinking on how to monitor the overall health of your BMC Smart Reporting System? BMC has provided an out of the box audit reports for your system. Those audit reports allow administrators to monitor different types of activities in BMC Smart Reporting setup. There are 3 main report types as following: Admin Reports Reports […]

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ServiceNow Partner Summit 2018 Singapore

Inok Systems attended ServiceNow Partner Summit 2018 in Singapore and the event was a great session to keep us partners up to date on the latest programs available as well as the road map ahead.  It was also my pleasure and honour to share with the partners around the region on the Financial Services Industry […]

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ServiceNow for the Financial Services Industry Part 2

Our Industry Specific Solution consists of a set of applications built on ServiceNow Platform. Each application is based on real-life FSI requirements for a business department. The departments we have catered for are: Contact Centre Complaints / Service Quality Compliance Finance Policy Service / Financial Services Consultant Service These departments have a high inter-department operability […]

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Track-IT! 2018 R2 is now released! With more intuitive, modern, powerful new platform

BMC Software has announced the General Availability of Track-IT! 2018 R2. The new version of Track-It! is built on a completely new platform that offers a full web client experience on supported browsers. The features from the previous version have been greatly enhanced in the new Track-It platform and many more features have been added. […]

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SLAs – Why the need for it.

Service Level Agreements – SLAs simply put, are just documents that define and collect the quality levels agreed between parties in hiring outsources services. Recently, SLAs has experienced an important upturn to particularly define terms and contracts for IT services. With SLAs, it has greatly contributed to good practices and excellence in delivering third-party services […]

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